How ordering works

Five steps from application to delivery. Nothing is charged automatically and nothing ships before we have agreed the freight with you.

Apply for an account

Send us your company details and VAT number. We review every application by hand, usually within a working day or two.
We set your pricing tier

Once approved, your account is assigned to a partner tier. From then on the catalogue shows your prices, and you do not need to look anything up.
Build your order

Add products by article number or from the catalogue. Prices are net, in EUR, per unit. Carton quantities are shown so you can order in full boxes where it makes sense.
We confirm it

Every order is checked before it is processed. If something is unavailable or a quantity looks unusual, we come back to you first rather than shipping the wrong thing.
Freight and invoice

Shipping is quoted separately for each order, based on volume and destination. Payment is by bank transfer against the invoice.

Good to know

Terms in short

All prices are quoted and invoiced in EUR, net of VAT.

Intra-community supplies are invoiced at 0% VAT against a valid EU VAT number. Exports outside the EU are zero-rated.

Bank transfer. Account details are on the invoice.

Charged separately, by individual agreement. You will always see the freight cost before the order ships.